How Effective Onboarding Builds a Lasting Client Relationship
Eva Mrazikova (IRIS) shares how accountants can use onboarding to build confidence, trust and loyalty while creating opportunities for growth and referrals.
Anna Goodwin offers practical advice on handling difficult clients, outlining strategies to reduce stress, improve practice efficiency and foster healthier, more productive client relationships.
Martta Ääri explains why accountancies are key in helping SMEs to manage growing ESG demands and can make sustainability reporting practical and valuable for small businesses in a changing market.